To open an account simply click 'Sign up' and complete the easy registration form.

No need to worry if you have forgotten your login details. Simply go to the login page and click on the 'Forgot login?' link. Then, enter your login name or email and we will send your login details to you.

Please allow a few minutes for us to send the email, and remember to check your junk email and add us to your safe senders' list.

For further assistance, please contact Live Help 24/7.

You can update your details from the 'Accounts' section of the menu by selecting 'My Details' and choosing the details you wish to update.

We're sorry that you are unable to access your account at this time.

Please contact [email protected] for more details.

This site is open to Ontario only. Only residents from Ontario are permitted to play at this site.

You have to be 19 or over to open an account and play on our website.

To make a deposit, simply go to the menu, select 'Deposit' and choose the method you want to deposit with.

Follow the steps and insert the required details.

Click 'continue', then choose the amount you want to deposit.

Select the desired bonus or 'No Bonus' before clicking 'continue' again to complete the final stage of the transaction.

You can deposit using a variety of payment methods depending on the country you are in, including credit or debit card, bank transfer, as well as e-wallets such as iDebit, Instadebit, Interac, e-Check and Paysafecard.

For Canadian players, we recommend using Interac.

We are sorry that you are having trouble making a deposit.

Not to worry, our friendly 24/7 Live Help team will assist you in finding the best way to make a deposit on the site. You can contact them via the chat bubble in the lower righthand corner of the page.

Most card and e-wallet deposit methods are immediate; however, some methods may take longer to display the funds in your account.

To make a withdrawal of $50 or greater, simply click 'Cashier' under the menu, select 'Withdrawal' and choose the amount you wish to withdraw.

All other withdrawals under $50 must be requested by email to [email protected]

Where possible, all withdrawals are processed to the deposit method most used in the last 30 days .

Where not possible, an alternative payment method will be required, such as e-cashout, InstaDebit and iDebit.

If you want to confirm whether your depositing method is payable to, please email [email protected]

Yes, you might have to send in documents when you request a withdrawal. If that is the case we will contact you via email and explain exactly what you will be required to send in.

Yes, you can. Please keep in mind that any BB you have will get forfeited when you request the withdrawal.

Yes. If you reverse your withdrawal any BBs that got forfeited will get added back to your balance.

If you want to reverse your withdrawal; go to ‘Cashier’ under ‘Menu’ and click on ‘Reverse Withdrawal’.

Withdrawals can be reversed within 24hrs of the original withdrawal request.

The time your withdrawal takes to reach your account depends on the method used when processed;

• E-wallets take up to 24hrs.

• Interac takes 1-3 business days.

• Cards take 3-5 business days.

• e-Check up to 5 business days.

• e-cashout 1-2 business days

Upon successful processing, you will receive an automated email confirmation.

You can track your withdrawal by going to the 'Cashier' under the menu and selecting 'Withdrawal History' to view the status of your withdrawal.

If you have further inquiries on your withdrawal, contact our accounts team by emailing [email protected]

You can check for updates on your withdrawal by going to the 'Cashier' under the menu and selecting 'Withdrawal History' to view the status of your withdrawal.

Wagering Requirements are wagering terms that must be met if you have received any free money before being able to make a withdrawal on the site.

You must wager your free money a certain amount of times on our games before a withdrawal can be made. Read more about wagering requirements in our Terms and Conditions.

You are able to avoid wagering requirements by not accepting any free money.

This may be because you have not met 'wagering requirements'. If you have received any free money on the site, you must meet wagering requirements before a withdrawal can be made.

To check whether you have met wagering requirements, simply click 'Cashier' under the menu, select 'Withdrawal' which will reveal the amount you are required to wager before completing a withdrawal.

If you feel you have met the wagering requirements and hence, should be able to withdrawal please contact your account manager or email [email protected]

You can see this by going to the 'Cashier' section of the menu, selecting 'Withdrawal Rules', then clicking 'Can I withdraw right now?'.

We have a fantastic welcome package for all our new customers. You get 100% up to $300 Cash Match on your first three deposits. That's up to $900. Your first three deposits on the site are credited automatically with this Cash Match.

Active customers will receive regular freebies, deposit bonuses and promotions which are claimable from the 'Promo Carousel' or the 'Promos & BBs' section of the menu by selecting 'My Promos'.

Also, make sure you check your email, texts and post for exclusive updates. Bonus money can also be earned by making a deposit, participating in chat games and any tournaments which are free to enter.

Claiming a promotion is easy. Just check the 'Promo Carousel' on the top of the game page and swipe to the promotion you wish to claim.

You can also head over to the 'Promos & BBs' section of the menu and select 'My Promos'. Click the 'claim' button on the promotion you want to participate in.

You will see a red 1 notification on promotions if you are eligible to receive one.

If you've received a promotion code, simply click 'Claim a Bonus Code' to enter the code and then click on 'Claim'.

You can check the last 4 promos claimed by heading over to the 'Promotions' section of the menu and selecting 'Promo History'.

If the promotion does not appear, please contact Live Help 24/7.

BBs have no intrinsic value. Use it to play bingo or selected slots with the BB icon free at the site with no deposit required.

BBs can be claimed as bonus or when taking part in our free to enter tournaments and participating in chat games.

A Cash Freebie is cash credited to your account that is given free with no deposit required.

A cash match is an offer that matches whatever amount you deposit in cash.

For instance, if the offer states 100% Cash Match up to $30, we will double whatever you deposit in cash, up to a maximum of $30.

Cashback is a promotion where you get credited a percentage of your deposits back to your account in cash. It's calculated on qualifying deposits made over a specific period of time.

For instance, if the offer states 10% up to $100 cashback, any deposits you make during the specified period of the promotion will garner a 10% cash credit which will be credited automatically to your account at the end of the promotion.

Depositing $50 cash during the specified period will garner a $5 cash credit. Wagering Requirements will apply.

When you play at our site you earn points. These points determine your loyalty level.

The more you play, the more points you earn and the quicker you level up.

To check your loyalty level and progress, click on the star in the side menu.

Your status at the site is determined by the number of deposits you make and how active you are at the site.

When you make your first deposit you automatically move to Bronze status. Your second deposit automatically moves you to Silver status. The more you play, the more you deposit and wager, the faster you move up the ranks to reaching Pre-VIP or VIP status.

Yes, you can. Deposit $200 or more in a day to become a Pre-VIP or deposit $1000 or more in a day to become a VIP.

Email [email protected] for more info.

Our site is licensed and regulated by the Alcohol and Gaming Commission of Ontario and is governed by the terms of its agreement with iGaming Ontario for the purpose of operating and offering internet gambling services to persons located in Ontario through the Website. The site is also licensed and regulated by the Alderney Gambling Control Commission under license no. 145 C1, C2, and 193 C2A

Your card details are stored using a 128-Bit encryption behind multiple firewalls, where unauthorized access is prohibited. Simply put, your credit card information is safe and always remains confidential.

Setting deposit limits, loss limits and session timeouts can help you manage your gambling.

To set a deposit limit or loss limit, just go to the 'Responsible gaming tools' section of the menu, then select 'Deposit Limits' or 'Loss Limits'. You can set your limit daily, weekly or monthly.

A session timeout will automatically log you out after a set period of time.

To set a session timeout, just go to the 'Responsible gaming tools' section of the menu, then select 'Session Timeout'. Session time can be set between 15 minutes to 4 hours.

A reality check will send you a pop up reminder after a set period of time.

To set a reality check, just go to the ‘Responsible gaming tools' section of the menu, then select your required Reality check of between 1 and 5 hours.

Yes, you can. Just go to the 'Responsible gaming tools' section of the menu, then select 'Deposit Limits' or ‘Loss Limits’ to set the daily, weekly or monthly limit you want.

Please note that a decrease will be immediate while an increase will take effect in 24 hour.

If you wish to take a break from our site please contact our support on live chat 24/7 or email us on [email protected]

If you wish to self-exclude please contact our support on live chat or email us on [email protected]

You can self exclude for 6 months, 1 year or 5 years and you will not be able to log in or use your account, or reopen it for any reason during that time.

See the Self-Exclusion policy and terms and conditions explained here https://m.highflyercasino.com/public/selfexclusionpolicy

We are sorry that you are having technical issues.

We would like to know exactly what you are experiencing in order to provide the best solution. Please contact our friendly 24/7 Live Help team who will assist you.

Disconnection during a base game, where no wins occurred, will restore the game to its normal active state. If it was a winning base game, upon reconnection the game will be restored to the winning state, showing all winnings.

Disconnection during Free Spins will return the game to the state it was before disconnection, i.e. all winnings, and free spin winnings will be restored to the state prior to disconnection.

Malfunctions voids all pays and play.

Once a player has purchased cards for a game, no further game interactions is required from a player to complete that game. Thus, in the event of a player being disconnected, the game will be completed without a player's presence, and all winnings will be credited to the player's account.

If a player has purchased cards for the subsequent Bingo game and that game had not yet started at the time of the disconnection, the game will be completed and the player can see the result in the game logs after the next login.

Please note that if a player is disconnected while playing a currently active bingo game, then the player will only be able to log in again after that game has completed.

Malfunctions voids all pays and play.

We are always striving to bring you the best online entertainment value.

This requires us to perform system maintenance and upgrades from time to time.